Technical Support Specialist

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

The Help Desk Technician position at lxbfYeaa is a critical role that requires a high level of technical expertise and excellent communication skills. As a Help Desk Technician, you will be the first point of contact for customers experiencing technical issues with our products or services.

Your primary responsibility will be to provide timely and effective technical support to resolve customer issues. You will work closely with our internal teams to identify and escalate complex issues that require additional support.

  • Key Responsibilities:
  • Respond to customer inquiries and provide technical support via phone, email, or chat.
  • Manage and track support tickets using our help desk software to ensure efficient issue resolution.
  • Collaborate with internal teams to develop and implement solutions to common technical issues.
  • Develop and maintain accurate documentation to support customer self-service and internal knowledge sharing.
  • Conduct user training sessions to enhance customer skills and knowledge.
Requirements

To excel in this role, you should possess relevant technical certifications and a strong understanding of computer systems, hardware, and software. Additionally, excellent communication and problem-solving skills are essential for success in this position.



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