Customer Service and Technical Support

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Support Specialist Job Summary

We are seeking a highly motivated and technically skilled Support Specialist to join our team at lxbfYeaa. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers.

Your primary goal will be to resolve customer issues efficiently and effectively while delivering outstanding customer service. You will work closely with our internal teams to identify and escalate complex issues that require additional support.

  • Primary Responsibilities:
  • Provide technical support to customers via phone, email, or chat.
  • Manage and track support tickets using our help desk software.
  • Perform remote assistance and troubleshooting to resolve customer issues.
  • Develop and maintain accurate documentation to support customer self-service and internal knowledge sharing.
  • Conduct user training sessions to enhance customer skills and knowledge.
Requirements and Qualifications

To succeed in this role, you should possess relevant technical certifications, a strong understanding of computer systems, hardware, and software, and excellent communication and problem-solving skills.



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