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Dining Supervisor

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time
Job Description

We are seeking a highly skilled and experienced Dining Supervisor to join our team at Raffles Doha. As a key member of our Food and Beverage department, you will be responsible for ensuring the highest standards of service and quality in our restaurant.

Key Responsibilities:
  • Service Standards: Ensure that all guests receive exceptional service, with a focus on attention to detail and a commitment to exceeding expectations.
  • Team Management: Lead and motivate a team of servers, bartenders, and kitchen staff to ensure seamless service delivery.
  • Menu Knowledge: Maintain a thorough knowledge of our menu, including daily specials and promotions, to ensure that guests are informed and satisfied.
  • Financial Management: Monitor and control food and beverage costs, including inventory management and cash handling.
  • Quality Control: Ensure that all food and beverages are prepared and presented to the highest standards, with a focus on quality and presentation.
  • Guest Feedback: Collect and report guest feedback, including comments and complaints, to ensure that we are continuously improving our service and quality.
  • Training and Development: Provide training and coaching to team members to ensure that they have the skills and knowledge needed to deliver exceptional service.
  • Inventory Management: Manage inventory levels, including ordering and receiving supplies, to ensure that we have the necessary stock to meet demand.
  • Health and Safety: Ensure that all health and safety protocols are followed, including HACCP and FIFO standards, to ensure a safe and healthy environment for guests and staff.
  • Emergency Procedures: Familiarize yourself with emergency procedures, including evacuation protocols, to ensure that we are prepared in case of an emergency.
  • Communication: Maintain open and effective communication with the management team, including regular updates and reports, to ensure that we are working together to achieve our goals.