Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Human Capital Group Qatar. As a Concierge Ambassador, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- Customer Service: Handle inbound and outbound calls to or from customers, providing timely and effective responses to their inquiries and concerns.
- VIP Experience: Greet and direct VIP visitors to their desired locations, providing information about our properties and services.
- Reservation Management: Coordinate and manage reservations for restaurants, hotels, private drivers, and cars, as well as special events and exhibitions.
- Tenant Facility Management: Respond to and resolve tenant facility management issues in a timely and professional manner.
- Customer Complaints: Handle customer complaints in a fair and respectful manner, providing solutions and alternatives when necessary.
- Follow-up and Reporting: Follow up with customers to ensure their needs are met and provide regular reports on customer feedback and satisfaction.
Requirements
- Education: Bachelor's degree or equivalent in a relevant field.
- Experience: Minimum 3 years of experience in a similar role, preferably in a concierge or customer service position.
- Language Skills: Fluent in English and Arabic.
What We Offer
As a Customer Service Representative at Human Capital Group Qatar, you will have the opportunity to work with a dynamic and growing company, providing exceptional customer service and ensuring a seamless experience for our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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