Customer Service Representative

2 months ago

Baladīyat az Zaāyin, Qatar Kone AB Full time

About the Role:

We are seeking a highly motivated and customer-focused Contact Center Agent to join our team in Sharjah. As a key member of our Customer Service Team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat.

Key Responsibilities:

  • Manage customer contacts, including alarm calls, test calls, and customer calls, to resolve issues and provide solutions.
  • Identify and manage safety situations, providing adequate safety instructions and advice to customers.
  • Support supervisors in following up on open callouts and ensuring technicians back-report open jobs.
  • Connect customers to the right person within the KONE organization for non-maintenance related requests.

What We Offer:

As a Contact Center Agent at KONE, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for growth and development.

Requirements:

To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be able to work independently and as part of a team, with a strong focus on customer satisfaction.

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