Customer Service Representative

2 months ago


Baladīyat az Zaāyin, Qatar Starlinks Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Starlinks. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators.

Requirements:

  • Associate Level seniority with at least 4 years of experience in a call center or customer service role.
  • Confident and hardworking personality traits.
  • Strong planning and strategic planning skills.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using call center software and computer systems.
  • High school diploma or equivalent.


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