Front Desk Representative

17 hours ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time
Key Responsibilities

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Skills and Qualifications
  • Communication Skills: You will be the first point of contact for our guests, and as such, you must be able to communicate effectively and efficiently, handling a high volume of inquiries and requests.
  • Problem-Solving Skills: You will be responsible for resolving guest complaints and issues in a professional and courteous manner, turning negative experiences into positive ones.
  • Language Skills: Fluency in the local language is essential, although additional language skills are a bonus.
  • Literacy and Technical Skills: You must have a good grasp of reading, writing, basic mathematics, and computer skills to effectively manage our front desk operations.
  • Flexibility: You will be required to work a variety of shifts, including nights, weekends, and holidays, to ensure our guests receive the best possible service.
  • Education and Experience: A high school diploma or equivalent is required, with a college or university degree being a plus. Ideally, you will have at least one year of experience in a front desk or guest services position.


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