Airport Support Specialist
4 days ago
The Role
We are seeking a dedicated and results-driven individual to join our team as a Customer Services Agent - Buggy Operator.
In this role, you will be responsible for providing exceptional customer service, handling assigned duties, and working collaboratively with internal and external departments to achieve operational goals.
Main Accountabilities:
- Deliver exceptional customer service to all passengers.
- Adhere to standard operating procedures and established service standards.
- Collaborate with internal and external departments to achieve operational objectives.
- Operate MATAR Buggy Carts, handle special handling tasks, check-in passengers, and manage queues.
- Report any safety concerns or potential risks.
- Support line manager in responding to emergencies or major operational disruptions.
About This Opportunity
- This role requires a High School qualification and 1 year of Customer Services experience.
- Relevant experience in a customer-facing role in the service industry is essential.
- Airport experience is an advantage but not necessary.
- Knowledge of Departure Control Systems/Macs/Sabre/Altea is required.
- Completed advanced courses or equivalent in Passenger Handling and Customer Services are preferred.
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