Airport Customer Support Agent
3 days ago
Job Requirements
About This Role- Delivering top-notch customer experience in airport settings.
- Collaborating with senior airport staff to ensure smooth operations.
Main Accountabilities:
Main Accountabilities- Facing customers at airport counters and providing support.
- Managing tour bookings, accommodations, and airport transfers.
- Negotiating with airport teams and departments for effective coordination.
- Accommodating passengers with unique requirements and resolving minor issues.
- Evaluating situations and escalating concerns to senior staff as necessary.
- Documenting incidents and taking proactive measures to mitigate risks.
- Engaging in activities that promote Qatar Airways' brand and enhance customer satisfaction.
- Securing maximum revenue opportunities by strategically selling airport experiences.
- Basic educational qualification with relevant professional experience.
- English language fluency.
- Competence in Microsoft Office tools.
- Knowledge of travel trends and practices.
- Language competence in one of the mentioned languages.
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