Operations Coordinator
2 months ago
Your key responsibilities will include:
- Developing, communicating, and maintaining schedules to optimize performance.
- Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.
- Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training, meetings, and coaching.
- Preparing root cause analysis of Service Level performance, staffing, and update reasons for aberrations.
- Identifying courses of action or making recommendations relating to staffing deviations based on observations.
- Analyzing forecasted volume and available staff to ensure efficient staffing and maintain acceptable service levels.
- Ensuring optimum service levels and other KPIs are achieved on a monthly, daily, and intraday basis.
About You
To be successful in this role, you must have:
- For High School/ Vocational/ Diploma qualification, minimum of 3 years of job-related experience.
- For Bachelor's degree qualification, minimum of 2 years of job-related experience.
- Strong knowledge of forecasting and scheduling using a WFM system.
- Contact Centre experience.
- Excellent written and spoken English.
At Qatar Airways, we offer a dynamic and supportive work environment where you can grow and develop your skills. Our team is passionate about delivering exceptional service and making a difference in the lives of our customers. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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Operations Coordinator
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Baladīyat az̧ Z̧a‘āyin, Qatar QATAR Airways Full timeOperations CoordinatorYour key responsibilities will include:Developing, communicating, and maintaining schedules to optimize performance.Monitoring shrinkage, schedule adherence, and variance reports to analyze daily traffic volume and headcount.Reviewing and providing recommendations for optimal intervals for non-phone activities, such as training,...
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