Business Operations Coordinator

2 months ago


Baladīyat az Zaāyin, Qatar QATAR Airways Full time
Job Description

About the Role

As a Business Support Officer at Qatar Airways, you will play a pivotal role in ensuring the seamless functioning of our operational departments within Corporate Services. Your primary responsibility will be to provide logistical and administrative support to facilitate the efficient delivery of our organizational goals.

Your duties will include:

• Ensuring the smooth operation of our Facilities Management System (FMS) workflow, including the escalation of complex issues to ensure timely resolution of staff matters in company accommodation and offices.

• Continuously evaluating the limitations of our FMS modules and comparing them with on-site scenarios to identify areas for system enhancement and development.

• Collaborating with property owners, tenants, and contractors to address compliance issues and maintain a high level of service quality.

• Maintaining and updating a skill/trade-wise subcontracted staff matrix, including contractual rates, to validate invoice submissions and highlight discrepancies.

• Investigating escalations from occupants and staff, including service improvement suggestions, to formulate a 'lessons learnt' document promoting a continuous improvement work culture.

• Drafting business documentation for FM, including report writing, presentations, and spreadsheet/dashboard preparation, and periodically updating such documents to serve as a day-to-day guideline for the FM technical task force.

• Organizing and prioritizing tasks for FM leadership briefings, monitoring action areas, and reporting progress with tasks.

• Managing a team of employees who coordinate internal and external communications with QR staff and service providers for power shutdowns, generator testing, and façade cleaning, ensuring occupants can plan their day accordingly.

• Performing reconciliation of building assets/ACs in FMS vs Actuals to ensure proper tracking for AMC visits/servicing schedules, maximizing the life of assets.

• Training and developing other employees to ensure succession planning is in place.

• Assisting in preparing Scope of Work, Preliminary drawings, BOQ for any FM related project to ensure exhaustive documentation.



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