Porter Assistant

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

IHG Hotels & Resorts is seeking a skilled Porter to join our team. As a Porter, you will play a vital role in ensuring our guests have a seamless and enjoyable experience. Your primary responsibilities will include:

**Key Responsibilities:**

* Greet and escort arriving and departing guests to and from their accommodations, providing a warm and welcoming experience.
* Retrieve and transport guest luggage, ensuring it is delivered to the correct room or location.
* Inspect guest rooms and acquaint guests with these rooms and their features, highlighting the hotel's amenities and services.
* Respond to guest inquiries and requests in a timely, friendly, and efficient manner, resolving any issues that may arise.
* Organize and store luggage, as needed, according to guidelines, maintaining a high level of organization and attention to detail.
* Assist in the maintenance, appearance, and functionality of the equipment, ensuring it is in good working order.

**What We Need from You:**

* A positive attitude and excellent communication skills, enabling you to effectively interact with guests and colleagues.
* The ability to work flexible hours, including evenings, weekends, and holidays, as needed.
* The ability to work independently and as part of a team, collaborating with colleagues to achieve common goals.
* A commitment to responding to guest requests and delivering high levels of service, exceeding guest expectations.
* Excellent grooming standards, presenting a professional image at all times.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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