Senior Real-Time Operations Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time
About the role:

We are seeking a highly skilled and experienced professional to lead our Real-Time team in our Contact Centre Doha.

As a Lead Real-Time Agent, you will be responsible for ensuring the effective utilization of manpower resources to maximize efficiency and achieve predefined KPIs. You will work closely with all departments to maintain Service Level and ensure targets are met.

Key responsibilities include:

\u2022 Coordinating with departments to optimize cross-skilling for voice and non-voice tasks
\u2022 Activating staffing on demand measures to anticipate market and service affecting influences

\u2022 Delivering outstanding service to all interfacing departments, representing business needs and helping stakeholders achieve strategic goals aligned to Customer Centre Needs.

Requirements:

\u2022 Strong leadership and management skills
\u2022 Excellent communication and interpersonal skills
\u2022 Ability to work in a fast-paced environment and prioritize tasks effectively

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

  • Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the role:We are seeking a highly skilled and experienced professional to lead our Real-Time team in our Contact Centre Doha.As a Senior Real-Time Operations Manager, you will be responsible for ensuring the effective utilization of manpower resources to maximize efficiency and achieve predefined KPIs. You will work closely with all departments to...


  • Doha, Baladīyat ad Dawḩah, Qatar MatchaTalent Full time

    About the RoleThis is a unique opportunity to join our team as a Senior Real-Time Optimization Engineer at Global Manufacturing Excellence (GME). As a key member of our team, you will be responsible for providing expert guidance and support to optimize operations using real-time optimization technologies.Key ResponsibilitiesDevelop and implement real-time...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Real Time Operations Manager to join our team at lxbfYeaa. As a key member of our Contact Centre team, you will be responsible for ensuring the effective utilization of manpower resources to maximize efficiency and achieve predefined Key Performance Indicators (KPIs).You will coordinate with...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Real-Time Agent to join our team at Qatar Airways Group. As a key member of our Contact Centre Operations team, you will play a critical role in ensuring the effective utilization of manpower resources to maximize efficiency and achieve predefined KPIs.Your Key ResponsibilitiesReal-time...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Real-Time Agent to join our team in Doha. As a key member of our Contact Centre, you will play a critical role in ensuring the effective utilization of manpower resources to maximize efficiency and achieve predefined KPIs.Your Key ResponsibilitiesSteer and skill Customer Services Agents...


  • Doha, Baladīyat ad Dawḩah, Qatar MatchaTalent Full time

    Job SummaryWe are seeking an experienced Real-Time Optimization professional to join our team at Global Manufacturing Excellence (GME). As a key member of our team, you will provide expert guidance and support to optimize operations using Real-Time Optimization technologies.Responsibilities:Develop and implement Real-Time Optimization strategies to improve...


  • Doha, Baladīyat ad Dawḩah, Qatar MatchaTalent Full time

    About the RoleThis is a unique opportunity to join our team at Global Manufacturing Excellence (GME) as a Real-Time Optimization Engineer. As a key member of our team, you will be responsible for providing expert guidance and support to optimize operations using real-time optimization technologies.Key ResponsibilitiesDevelop and implement real-time...


  • Doha, Baladīyat ad Dawḩah, Qatar MatchaTalent Full time

    About the RoleThis is a unique opportunity to join our team at Global Manufacturing Excellence (GME) as a Real-Time Optimization Engineer. As a key member of our team, you will be responsible for providing expert guidance and support to optimize operations using real-time optimization technologies.Key ResponsibilitiesDevelop and implement real-time...


  • Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the role:We are seeking a highly skilled Lead Real-Time Agent to join our team at Qatar Airways' Contact Centre in Doha.As a key member of our operations team, you will be responsible for ensuring the effective utilization of manpower resources to maximize efficiency and achieve predefined Key Performance Indicators (KPIs).You will work closely with...


  • Doha, Baladīyat ad Dawḩah, Qatar MatchaTalent Full time

    About the CompanyMatchaTalent is a leading provider of innovative solutions for the oil and gas industry. Our company engages in the exploration, production, transportation, and sale of crude oil and natural gas. We operate through the following segments: Upstream, Downstream, and Corporate.Job SummaryWe are seeking an experienced Real Time Optimization...


  • Doha, Baladīyat ad Dawḩah, Qatar CH2M HILL Careers Full time

    Senior Real Estate EconomistCH2M HILL is a global leader in consulting, design, and program management, working on complex and impactful projects worldwide. As a Senior Real Estate Economist, you will develop business plans and business cases for real estate investments across the Qatar 2022 FIFA World Cup program.About the RoleThe Senior Real Estate...


  • Doha, Baladīyat ad Dawḩah, Qatar CH2M HILL Careers Full time

    About the RoleAs a Senior Real Estate Economist at CH2M HILL Careers, you will play a crucial role in developing business plans and business cases for real estate investments across the programme.Key ResponsibilitiesDevelop business plans and business cases for real estate investments across the programme.Develop strategies for how real estate assets will be...


  • Doha, Baladīyat ad Dawḩah, Qatar PER, Private Equity Recruitment Full time

    About Our ClientOur client is a prestigious investment firm with a strong track record in the private equity industry. They are seeking a highly skilled Associate / Senior Associate to join their growing real estate team in Qatar. This individual will be responsible for executing deals across a diverse range of assets, including income-producing direct...


  • Doha, Baladīyat ad Dawḩah, Qatar PARK Senior Villas Chandler Full time

    About Us:PARK Senior Villas Chandler is a dynamic and inclusive environment where everyone grows and thrives. Our ingenuity fuels daily life, and we're driving the energy transition with a team of over 30,000 of the brightest minds across 54 countries.Job Overview:The Senior Project Engineer will supervise several project personnel to achieve project...


  • Doha, Baladīyat ad Dawḩah, Qatar PER, Private Equity Recruitment Full time

    About Our ClientWe are partnering with a prestigious investment firm to find a highly skilled Associate / Senior Associate to join their growing real estate team in Doha. This individual will be responsible for executing deals across a diverse range of assets, including income-producing direct ownership, joint ventures, listed real estate investment trusts,...


  • Doha, Baladīyat ad Dawḩah, Qatar ABH Real Estate Qatar Full time

    Job OverviewJob Title: Real Estate Agent - ABH Real Estate QatarLocation: QatarCompany: ABH Real Estate QatarAt ABH Real Estate Qatar, we're dedicated to providing exceptional real estate services, connecting clients with their ideal rental properties, and building long-lasting relationships. Our commitment to excellence, innovation, and integrity has earned...


  • Doha, Baladīyat ad Dawḩah, Qatar ABH Real Estate Qatar Full time

    About ABH Real Estate QatarABH Real Estate Qatar is a leading luxury real estate company recognized for its exceptional service and expertise in the high-end property market. As a trusted representative of the luxury industry, we strive to provide top-notch services to our clients.Job SummaryWe are seeking a highly skilled and experienced Luxury Real Estate...


  • Doha, Baladīyat ad Dawḩah, Qatar Zawaya Real Estate Full time

    About the RoleZawaya Real Estate is seeking a highly motivated and experienced Sales Consultant to join our team. As a Sales Consultant, you will be responsible for selling residential properties and providing exceptional customer service to our clients.Key ResponsibilitiesSales and MarketingGenerate leads and convert them into salesDevelop and maintain...

  • Real Estate Manager

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar ABB Full time

    Real Estate Manager Job DescriptionA challenging opportunity has arisen for a skilled Real Estate Manager to join ABB's team. As a key member of our organization, you will be responsible for managing our real estate portfolio, ensuring optimal occupancy costs, and negotiating commercial leases.Key Responsibilities:Facility Management: Oversee the management...


  • Doha, Baladīyat ad Dawḩah, Qatar Tampa Gardens Senior Living Full time

    Job Title: Senior Environment EngineerWe are seeking a highly skilled Senior Environment Engineer to join our team at Tampa Gardens Senior Living. This is a unique opportunity to work in a dynamic environment and contribute to the success of our organization.Job SummaryThe Senior Environment Engineer will be responsible for ensuring compliance with...