Customer Retention Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time
Job Description

As a key member of the Vodafone Qatar team, you will play a vital role in driving sales and retention efforts in the Telesales and Retentions function. Your primary focus will be on migrating prepaid customers to postpaid plans, upgrading postpaid customers to higher plans, and selling new Vodafone products such as GigaHome, New postpaid, and New MBB connections.

Responsibilities

Key accountabilities and decision ownership:

  1. Utilize sales techniques to achieve sales targets and provide quality customer service
  2. Interact with customers, answer customer enquiries, and effectively handle customer complaints and escalations
  3. Work in a disciplined and target-oriented manner to meet sales quotas and facilitate future sales
  4. Process orders in an accurate manner

Requirements

Must have:

  1. High school diploma
  2. Experience in a contact centre environment
  3. Ability to use a CRM

Vodafone Qatar is committed to providing a dynamic and challenging work environment that fosters growth and development. If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.



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