Telesales & Retention Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Vodafone Full time

**Job Summary**

Vodafone is seeking a highly skilled and motivated Telesales & Retention Advisor to join our team in Qatar. As a key member of our Customer Operations department, you will be responsible for performing telesales and retention activities to drive customer acquisition and retention.

**Key Responsibilities**

  • Perform telesales and retention activities to migrate prepaid customers to postpaid, upgrade postpaid customers to higher plans, and sell new Vodafone products.
  • Handle disconnection requests from postpaid customers and attempt to retain them by resolving issues and providing relevant retention offers.
  • Manage multiple customer telesales tasks and activities, including inbound/outbound calls, digital leads, trouble tickets, and customer complaints/escalations.

**Requirements**

  • High school diploma or equivalent.
  • Experience in a contact centre environment.
  • Ability to use a CRM system.
  • Strong sales techniques and customer service skills.
  • Disciplined and target-oriented approach.

**What We Offer**

Vodafone Qatar offers a dynamic and challenging work environment, with opportunities for growth and development. As a Telesales & Retention Advisor, you will be part of a high-performing team that is dedicated to delivering exceptional customer experiences.



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