Telesales & Retention Specialist
2 months ago
**Job Summary**
Vodafone is seeking a highly skilled and motivated Telesales & Retention Advisor to join our team in Qatar. As a key member of our Customer Operations department, you will be responsible for performing telesales and retention activities to drive customer acquisition and retention.
**Key Responsibilities**
- Perform telesales and retention activities to migrate prepaid customers to postpaid, upgrade postpaid customers to higher plans, and sell new Vodafone products.
- Handle disconnection requests from postpaid customers and attempt to retain them by resolving issues and providing relevant retention offers.
- Manage multiple customer telesales tasks and activities, including inbound/outbound calls, digital leads, trouble tickets, and customer complaints/escalations.
**Requirements**
- High school diploma or equivalent.
- Experience in a contact centre environment.
- Ability to use a CRM system.
- Strong sales techniques and customer service skills.
- Disciplined and target-oriented approach.
**What We Offer**
Vodafone Qatar offers a dynamic and challenging work environment, with opportunities for growth and development. As a Telesales & Retention Advisor, you will be part of a high-performing team that is dedicated to delivering exceptional customer experiences.
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