National Trust Welcome Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

Welcome Manager Job Description

**Key Responsibilities:**

* Provide a warm and welcoming experience for visitors to Attingham Park and other National Trust sites
* Work with vulnerable groups, including children, and ensure a safe and inclusive environment
* Conduct enhanced DBS checks for all staff and volunteers

**Reporting and Support:**

* Report to the Visitor Experience and Operations Manager
* Collaborate with the Visitor Experience and Operations team to ensure seamless operations across all sites

**Duty Management:**

* Join the duty management rota to act as the key point of contact for visitor enquiries and operational challenges
* Coordinate car parking, respond to First Aid incidents, and answer visitor enquiries via telephone, email, or social media

**Working Environment:**

* Work at Attingham Park and other National Trust sites, including Sunnycroft, Cronkhill, and Town Walls Tower
* Support the opening and closing of all areas of the portfolio

**Requirements:**

* Enhanced DBS check
* Ability to work with vulnerable groups, including children
* Excellent communication and interpersonal skills

**About the Role:**

This role is a great opportunity to join the National Trust team and make a real difference in the lives of our visitors. If you are a people person with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.



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