National Trust Welcome Manager
2 months ago
Welcome Manager Job Description
**Key Responsibilities:**
* Provide a warm and welcoming experience for visitors to Attingham Park and other National Trust sites
* Work with vulnerable groups, including children, and ensure a safe and inclusive environment
* Conduct enhanced DBS checks for all staff and volunteers
**Reporting and Support:**
* Report to the Visitor Experience and Operations Manager
* Collaborate with the Visitor Experience and Operations team to ensure seamless operations across all sites
**Duty Management:**
* Join the duty management rota to act as the key point of contact for visitor enquiries and operational challenges
* Coordinate car parking, respond to First Aid incidents, and answer visitor enquiries via telephone, email, or social media
**Working Environment:**
* Work at Attingham Park and other National Trust sites, including Sunnycroft, Cronkhill, and Town Walls Tower
* Support the opening and closing of all areas of the portfolio
**Requirements:**
* Enhanced DBS check
* Ability to work with vulnerable groups, including children
* Excellent communication and interpersonal skills
**About the Role:**
This role is a great opportunity to join the National Trust team and make a real difference in the lives of our visitors. If you are a people person with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you.
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