Customer Service Manager

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

Welcome Manager NATIONAL TRUST

**About the role**

We are seeking a skilled and experienced Welcome Manager to join our team at the National Trust. As a key member of our visitor services team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience.

**Key responsibilities**

* Provide excellent customer service to visitors, responding to their queries and concerns in a professional and courteous manner
* Work collaboratively with the visitor services team to ensure that all areas of the visitor experience are delivered to a high standard
* Develop and implement initiatives to improve the visitor experience, including the development of new services and activities
* Manage and maintain accurate records of visitor feedback and complaints
* Collaborate with other teams to ensure that all aspects of the visitor experience are aligned with the National Trust's values and objectives

**Requirements**

* Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment
* Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
* Excellent organisational skills
* Confident leader, adaptable and responsive under pressure
* Ability to initiate service recovery without senior support
* Good IT skills (all MS Office)

**What we offer**

* A competitive salary and benefits package
* Opportunities for professional development and career progression
* A dynamic and supportive work environment

**How to apply**

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact details].



  • Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full time

    Job Title: Guest Service Manager About the Role: We are seeking a highly skilled Guest Service Manager to join our team at Merge Recruitment Agency. As a Guest Service Manager, you will be responsible for providing exceptional customer service to our members and guests. Key Responsibilities: * Provide help and advice to customers using our services *...


  • Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

    Welcome Manager NATIONAL TRUST **About the role** We are seeking a skilled and experienced Welcome Manager to join our team at the National Trust. As a key member of our visitor services team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience. **Key...


  • Doha, Baladīyat ad Dawḩah, Qatar International SOS Al-Rushaid Co Ltd Full time

    Job Title: Customer Service LeadInternational SOS Al-Rushaid Co Ltd is seeking a highly skilled Customer Service Lead to manage service order support for a facility O&M contract in Doha, Qatar.Key Responsibilities:Manage facility maintenance records and service orders for the contract.Supervise supporting staff to ensure timely processing, prioritization,...


  • Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

    Welcome Manager NATIONAL TRUST **About the role** We are seeking a skilled and experienced professional to join our team as a Welcome Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our visitors have a memorable and enjoyable experience. **Key responsibilities** * Provide...


  • Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

    {"h1": "Customer Service Excellence at IHG Hotel & Resorts", "p": "At IHG Hotel & Resorts, we're committed to delivering exceptional guest experiences. As a key member of our team, you'll play a vital role in ensuring our guests receive the highest level of service and care.Key Responsibilities:* Provide exceptional customer service to guests, responding to...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    {"h2": "About the Role", "p": "At Qatar Airways Group, we are committed to delivering exceptional customer experiences. As a Customer Service Improvement Officer, you will play a crucial role in enhancing our airport operations and customer service standards. Your primary responsibility will be to manage service levels, investigate complaints, and implement...


  • Doha, Baladīyat ad Dawḩah, Qatar Malomatia Full time

    Job Title: Team LeadJob SummaryWe are seeking a highly skilled and experienced Team Lead to join our Customer Service team at Malomatia. As a Team Lead, you will be responsible for leading and managing a team of Customer Service Representatives, ensuring they are equipped to deliver exceptional customer service and meet project targets and KPIs.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time

    Customer Service Manager ======================= **Job Summary** We are seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The successful candidate will be responsible for developing and implementing customer service policies and procedures, managing a team of customer service...


  • Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time

    Customer Service ManagerAli Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The ideal candidate will have a proven track record in customer service management and be able to develop and implement effective customer service policies and procedures.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time

    Customer Service ManagerAli Bin Ali is seeking a highly skilled Customer Service Manager to oversee the operations of our customer service department and call centre. The ideal candidate will have a proven track record in customer service management and be able to develop and implement effective customer service policies and procedures.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Al-Futtaim Automotive - الفطيم للسيارات Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Al-Futtaim Automotive - الفطيم للسيارات. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our valued customers.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Ali Bin Ali Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our customer service department and call centre. The successful candidate will be responsible for overseeing the operations of the customer service team and ensuring high levels of customer satisfaction.Key ResponsibilitiesDevelop and Implement Customer Service StrategiesManage a...


  • Doha, Baladīyat ad Dawḩah, Qatar Adecco Careers Full time

    Customer Service Representative - Qatari NationalJob Summary:Adecco Careers is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints and issues, and maintaining accurate records and...


  • Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    Key ResponsibilitiesWe are seeking a highly skilled Customer Service Representative to join our team at Energy Jobline. As a key member of our customer service team, you will be responsible for liaising with sub-contractors, internal teams, and customers to ensure seamless service delivery.Liaison and Coordination: Work closely with sub-contractors, internal...


  • Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    Key ResponsibilitiesWe are seeking a highly skilled Customer Service Representative to join our team at Energy Jobline. As a key member of our customer service team, you will be responsible for liaising with sub-contractors, internal teams, and customers to ensure seamless service delivery.Liaison and Coordination: Work closely with sub-contractors, internal...


  • Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team as a Customer Care Officer (Inflight Services). As a key member of our Customer Care team, you will be responsible for processing customer feedback and complaints, investigating and resolving issues, and providing exceptional customer service.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar ALFARDAN MEDIA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at ALFARDAN MEDIA. The successful candidate will be responsible for providing exceptional customer service, managing the reception desk, and ensuring a smooth and efficient experience for our clients.Key ResponsibilitiesDeliver premium service...


  • Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Job SummaryTalent Pal is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, answering their queries, and guiding them through various banking procedures.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar Iccqatar Full time

    As a key member of the Iccqatar team, you will play a vital role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to manage client service requests in a timely and efficient manner, ensuring that all inquiries are resolved to the satisfaction of our customers.Key Responsibilities:Provide prompt and...


  • Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    Key ResponsibilitiesWe are seeking a highly skilled Customer Service Representative to join our team at Energy Jobline. As a key member of our customer service team, you will be responsible for liaising with sub-contractors, internal teams, and customers to ensure seamless service delivery.Liaison and Coordination: Work closely with sub-contractors, internal...