Welcome Service Manager

3 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Guardian Jobs Full time

Job Summary: We are seeking a highly skilled and experienced Welcome Service Manager to join our team at Guardian Jobs. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across our portfolio of sites.

Key Responsibilities:

  • Manage the day-to-day operations of our visitor experience, ensuring that all visitors receive a warm and welcoming service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with our Visitor Experience and Operations Manager to ensure seamless delivery of our services.
  • Support the opening and closing of all areas of our portfolio, including Sunnycroft, Cronkhill, and Town Walls Tower.
  • Join the rota for duty management responsibilities, acting as the key point of contact for all visitor enquiries and operational challenges.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
  • Ability to work flexibly, including weekends and bank holidays.
  • Enhanced DBS check required.


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