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Customer Success Representative

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar TrendMicro Full time

Company Overview

Trend Micro is a global cybersecurity leader with over 30 years of experience in making the world safe for exchanging digital information. We strive to build an environment of equity and inclusion, which reflects diverse points of view.

Job Description

The Regional Account Manager will be responsible for proactively building new clients and growing assigned territories by working closely with our Technical, Channel Partner, and Marketing teams to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives.

Responsibilities

  1. Identify and proactively target prospects and existing clients to drive the adoption of Trend Micro technologies and services.
  2. Increase market share in the defined territory and develop market strategies for each product and service.
  3. Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities.
  4. Work with relevant stakeholders (Pre-Sales, Marketing, and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams.
  5. Attain revenue goals per quarter allocation in line with BU goals.
  6. Develop relationships with our ecosystem of alliances or technology partners (AWS/Microsoft/Vmware/Google).
  7. Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR, and Security Platforms like SIEM and SOAR can be an added advantage.
  8. Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning.
  9. Communicate relevant information to stakeholders to facilitate decision-making.
  10. Build and maintain client contacts and relationships by understanding client's business and requirements.
  11. Consult customers on cybersecurity initiatives and drive constant engagement from demos till post-implementation support.
  12. Lead and support any client meetings/calls.
  13. Hold and participate in account review meetings to discuss customer experience, service performance, and client feedback as well as possible future opportunities for CVP.