Technical Support Specialist
2 months ago
We are seeking a skilled Technical Support Specialist to join our team at Insight Global.
Key Responsibilities:
- Provide tier 1/2 desktop support for Windows 7 and Windows 10 Operating Systems.
- Develop and maintain documentation and work instructions based on completed work.
- Collaborate with IT teams to resolve technical issues and improve support processes.
- Stay up-to-date with industry trends and best practices in technical support.
Requirements:
- 2+ years of experience in troubleshooting Windows 7 and Windows 10 Operating Systems.
- Tier 1/2 desktop support experience.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Nice to Have:
- ITIL Certification.
- ServiceNow experience.
- MacOS troubleshooting and deployment experience.
- Microsoft MCSA, CCNA, or other related technical certifications.
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