Senior Technical Support Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time
Key Responsibilities

As a Senior Application Support Engineer at Robert Walters, you will be responsible for providing specialist support and contributing to the planning and organisation of work for junior team members.

Technical Support
  • Provide advanced technical support for complex applications, ensuring prompt issue resolution and minimising downtime.
  • Conduct in-depth root cause analysis for recurring issues, proposing and implementing preventive measures to enhance system reliability.
Service Delivery
  • Ensure the effective resolution of service requests by adhering to defined service level agreements (SLAs) to maintain and uphold a high standard of service delivery.
Team Collaboration
  • Contribute to the overall efficiency and reliability of application support by working collaboratively with the team.


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