Customer Experience Lead

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar Merge Recruitment Agency Full time

Merge Recruitment Agency is seeking a Customer Experience Lead to join our dynamic team. As a key member of our operations department, this role will play a vital part in shaping our client's experience.

Key Responsibilities:
  1. Develop and implement strategies to enhance customer satisfaction and loyalty.
  2. Lead cross-functional teams to resolve complex customer complaints and issues.
  3. Collaborate with stakeholders to identify opportunities for process improvements and recommend solutions.

About the Role:

  • Bachelor's degree in a related field or equivalent experience required.
  • A minimum of 5 years' relevant professional experience in a similar position is essential.
  • Candidates with experience in the hospitality industry are highly desirable.
  • Strong analytical and problem-solving skills are necessary to analyze data and make informed decisions.


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