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Housekeeping Operations Manager
2 months ago
We are seeking a highly organized and detail-oriented Housekeeping Manager to oversee the housekeeping operations of our luxury hotel in Al-Rayyan, Qatar. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Lead and manage a team of housekeeping staff, including training, scheduling, and performance evaluations.
- Develop and implement cleaning procedures to ensure high standards of cleanliness and hygiene are maintained throughout the hotel.
- Monitor inventory levels and order necessary supplies to support housekeeping operations.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness standards are met.
- Respond to guest requests and complaints in a timely manner, striving to resolve any issues promptly and to the satisfaction of the guest.
- Collaborate with other departments to ensure seamless coordination of housekeeping services with other hotel operations.
- Create and maintain a budget for the housekeeping department, monitoring expenses and making adjustments as necessary.
- Implement environmentally friendly practices in housekeeping operations to support sustainable initiatives.
Requirements:
- Minimum of 3 years experience in a similar role in a luxury hotel setting.
- Strong leadership skills with proven experience in managing a team effectively.
- Excellent communication skills in English (Arabic language skills would be an asset).
- Knowledge of cleaning techniques and procedures for different types of surfaces and materials.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- Understanding of health and safety regulations related to housekeeping operations.
Preferred Qualifications:
- A degree or diploma in Hospitality Management or related field.
- Previous experience working in Qatar or knowledge of Qatari culture.