Apple Premium Support Specialist
3 days ago
Gait Apple Premium Reseller is a leading provider of exceptional service to our customers, offering a wide range of Apple products and accessories. We are seeking a dedicated and knowledgeable Technical Service Expert to join our team.
Job DescriptionThe Technical Service Expert will play a crucial role in providing technical support and assistance to our customers, ensuring their Apple devices and software function smoothly.
- Provide expert technical support for all IOS devices, professionally engaging customers through various communication channels.
- Connect customers with technicians, understand their requirements, and share repair guidelines and policies.
- Guide customers to optimal solutions, create job cards, and deliver devices.
- Analyze customer-reported problems and translate them into actionable work orders for technicians.
The Technical Service Expert will be responsible for:
- Diagnosing devices and troubleshooting software issues.
- Estimating repairs and communicating completion times and expenses to customers.
- Prioritizing services and documenting issues accurately.
- Maintaining customer records and responding to support queries.
We are looking for an individual with:
- A high school diploma or equivalent.
- Good verbal and written communication skills in the local language.
- Basic proficiency in English or other languages may be beneficial.
- Familiarity with using computers for order processing, email, and basic software applications.
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