IT Support Specialist

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at lxbfYeaa. In this role, you will be responsible for deploying workstations and providing end-to-end desktop/laptop assistance and system support for RLP staff during the Build and Transition phases.

  • Deploy workstations as and when required for RLP and provide technical expertise to ensure seamless integration with existing systems.
  • Assist analysts in deploying and configuring IT systems to meet the evolving needs of RLP.
  • Take lead on Conference and Meeting Rooms set up for RLP, ensuring optimal utilization and efficient workflow.
  • Pursue special projects and related works for RLP, driving innovation and excellence in IT services.

Qualification, Knowledge, Skills, And Experience

  • Bachelor's degree in Information Technology, Computer Engineering, or a related field is essential.
  • Proven experience in Windows desktop support with exceptional communication skills is required.
  • Proficiency in Windows Server 2016 and newer versions is mandatory.
  • Familiarity with remote control software is necessary.
  • A customer-oriented individual with hands-on experience supporting business users for various IT services and applications is preferred.
  • Solid understanding and working experience of IT Service Management concepts such as SLA, Service Requests, Support Requests, Change Management, etc. is desired.
  • Experience in working on and supporting Helpdesk ticketing solutions is essential.
  • Strong knowledge of IT security, controls, and network infrastructure, along with some IT planning experience, is necessary.
  • Certifications like MCSE, MCITP, MCM, MCSM; A+; HP Service Technician or equivalent are an asset.
  • Three or more years' experience in handling various Microsoft systems and infrastructure technologies – e.g., Backup, Servers, Storage, etc. is required.
  • Experience working in the Oil and Gas sector, having undergone training and/or HSE certifications from the sector, is highly valued.
  • A valid Qatar Driver's license is mandatory.


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