Technology Operations Lead
4 days ago
Tanqeeb is seeking a seasoned Technology Operations Lead to drive the success of our hotel's technology systems.
Job Overview:The Technology Operations Lead will be responsible for overseeing the management of hotel technology systems, ensuring they meet the highest standards of reliability, security, and efficiency.
Responsibilities:- Manage and maintain hotel technology systems, including property management systems (PMS), point-of-sale (POS) systems, and network infrastructure.
- Lead and develop the IT team, providing training, scheduling, and performance management.
- Provide advanced technical support for hotel staff, resolving issues related to IT systems, software, and hardware.
- Manage and implement IT projects, such as system upgrades, new installations, and integration of emerging technologies to enhance guest experience.
- Ensure the security and integrity of guest data and hotel systems, adhering to industry standards and best practices.
- Coordinate with vendors and service providers to ensure efficient and cost-effective solutions for IT needs.
- Maintain comprehensive documentation for all IT systems, processes, and troubleshooting guidelines.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Previous experience in an IT supervisory role within the hospitality industry is highly desirable.
- Strong knowledge of hospitality technology systems, including PMS, POS, and guest Wi-Fi solutions.
- Excellent problem-solving skills and ability to troubleshoot technical issues efficiently.
- Proven leadership and team management abilities.
- Strong communication skills, with the ability to interact effectively with staff, guests, and vendors.
- Familiarity with industry-specific security and data protection standards.
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
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