Dining Establishment Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar TK Airport Solutions S A Full time

Dining Services Management

We are looking for a highly skilled and experienced Dining Services Manager to oversee daily operations and ensure exceptional guest experiences at Raffles & Fairmont Doha. As a key member of our management team, you will be responsible for leading a team of dedicated professionals who share your passion for delivering outstanding service and quality food.

Key Responsibilities:

  • Manage daily restaurant operations, ensuring seamless service delivery and maintaining the highest standards of hospitality.
  • Oversee service flow, ensuring efficiency, consistency, and adherence to brand standards.
  • Coordinate with the culinary team to maintain menu quality, presentation, and timely service.
  • Monitor restaurant reservations, table assignments, and special guest requests.
  • Ensure compliance with health, safety, and hygiene regulations.

Guest Experience & Service Quality:

  • Deliver personalized, anticipatory, and engaging service to all guests.
  • Address guest inquiries, feedback, and complaints promptly and professionally.
  • Provide exceptional attention to VIP guests, special occasions, and loyalty members.
  • Foster a culture of service excellence and continuous improvement.

Team Leadership & Development:

  • Recruit, train, and mentor restaurant colleagues to ensure exceptional service delivery.
  • Motivate and inspire the team to maintain high morale and peak performance.
  • Conduct performance evaluations, provide feedback, and support career development.
  • Assist in scheduling and staff allocation to ensure optimal coverage.
  • Support in achieving revenue targets and cost control.
  • Promote upselling opportunities and implement strategies to enhance guest spending.
  • Monitor inventory levels and coordinate with procurement for efficient stock management.
  • Analyze operational reports and suggest improvements for profitability and efficiency.

Qualifications & Skills:

  • Minimum 3 years of experience in a leadership role within a luxury dining environment.
  • Strong knowledge of food & beverage operations, service standards, and fine dining etiquette.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to handle high-pressure situations with professionalism and poise.
  • Proficiency in restaurant management systems and Microsoft Office.
  • Fluency in English is required; additional languages are an advantage.


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