Butler Command Center Supervisor
4 weeks ago
As a key member of the hotel team, the Butler Command Center Supervisor plays a vital role in ensuring seamless guest experiences. This role requires strong leadership and communication skills to oversee the operations of the Butler Command Center, ensuring all guest requests and communications are handled promptly and efficiently.
Key Responsibilities:- Lead and supervise the Butler Command Center Agents, providing guidance, training, and support to ensure efficient and high-quality service.
- Handle all guest requests promptly and efficiently, ensuring they are logged and followed up on according to the hotel's standards.
- Communicate internal and external guest requests via the Hotel Communications Platform.
- Coordinate daily operations of the Butler Command Center, ensuring seamless communication and collaboration between departments.
- Provide information on hotel services and maintain a working knowledge of all departments, particularly Housekeeping, Front Office, and Engineering.
- Maintain excellent relationships with all departments and maintain accurate records of all internal and external guest requests.
- Provide guests with information about checkout procedures, transportation options, and feedback opportunities.
- Maintain excellent communication within the Butler department and with all other departments.
- Minimum 2 years of experience in guest relations or a similar position in the hospitality industry.
- Highly organized with the ability to manage multiple tasks and communications simultaneously.
- Fluency in English required (verbal & written); proficiency in multiple languages is a plus.
- Strong telephone skills, excellent telephone manners, and a strong typing and clerical skills.
- Strong interpersonal skills and English communication skills.
- A hospitality diploma is an asset.
- Knowledge of computerized Front Office systems required, with emphasis on Micros, Fidelio-based programs (Opera), and Windows MS Office Suite.
- Excellent team spirit and leadership qualities.
- A passion for guest service.
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