Technical Services Leader
2 days ago
We are seeking an experienced Service Manager to join our team in Qatar and Kuwait. The successful candidate will be responsible for managing the team of Field Service Technicians (FSTs) and company operations in the region.
The ideal candidate will have a strong background in wellhead installation, MMR, and customer-facing support. They will also possess excellent technical support skills, including problem-solving abilities, and previous experience working in the field installing WH systems.
- Candidates with minimum of 10 years relevant work experience on Wellhead installation, MMR, & Strong customer facing support:
- Previous track record as customer facing focal point for Service & Aftermarket operations support. Preferably with an NOC. Understanding of the complex demands of this role and requirements to be available for support at irregular hours.
- Requires experience working in the field installing WH systems. Strong technical support including problem solving skills required.
- Ability to read and understand design drawings and to make hand sketch to explain to internal/external customers.
- Experience managing a team of FST's.
- Experience working on commercial proposals and ability to support Technical Sales effort.
- Able to perform moderate complex calculations and support engineering team with feedback and 'real life' experience.
- Ability to understand, troubleshoot, explain and teach others about technical tools and instruments required to perform duties.
- Should be comfortable in pressurised situations, receiving difficult feedback from customers and able to respond constructively and calmly to solve issues as they arise.
- Previous experience working within a small, diverse team of different nationalities and ability to manage a team with similarly diverse backgrounds.
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