Service Quality Improvement Specialist
6 days ago
PrecisionHire Solutions is committed to delivering exceptional customer experiences. We are seeking a skilled Service Quality Improvement Specialist to join our team and help us achieve this goal.
Key Responsibilities
• Analyze customer feedback and identify areas for improvement.
• Develop and implement process improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams to achieve business objectives.
Requirements
To be successful in this role, you will require a strong background in quality management, excellent analytical skills, and a proven ability to communicate effectively with stakeholders.
A High School qualification/vocational qualification/Diploma or equivalent with a minimum of 4 years of relevant experience is required, or alternatively, a Bachelor's Degree or equivalent with a minimum of 3 years of relevant experience.
Proficient English Language skills for business purposes (both verbal and written) are essential, as well as expert-level knowledge of MS Office. Experience in Project Management and Corporate Training Delivery would be highly beneficial.
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