Performance Improvement Specialist
1 week ago
Snoonu's vision is to be the first Qatari Super App that propels the region and its community through innovation and technology.
In line with this vision, we are seeking a talented Performance Manager for Laundry to join our team.
The successful candidate will have a strong background in operations management, performance analytics, and customer-centric service delivery, with 3+ years of experience in the laundry, hospitality, or service industry.
Responsibilities:
- Monitor and evaluate the performance of laundry operations, ensuring service quality, efficiency, and customer satisfaction meet or exceed expectations.
- Build and maintain strong relationships with vendors and partners to ensure high-quality service delivery, negotiate favorable terms, and resolve operational challenges.
- Identify opportunities to streamline laundry operations, reduce costs, and improve turnaround times without compromising quality.
- Gather and analyze customer feedback to identify areas for improvement and implement initiatives to elevate the overall customer experience.
Qualifications:
- Bachelor's degree in Business, Operations Management, or a related field.
- 3+ year of experience in operations management, performance analysis, or a related field, preferably within the laundry, hospitality, or service industry.
- Strong analytical skills, with the ability to interpret data, track KPIs, and make informed decisions to drive performance improvements.
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