Neonatal Equipment Engineer

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar AWS Healthcare Full time

We are hiring a seasoned Medical Devices Service Manager to join our team at AWS Healthcare. The ideal candidate will have extensive experience in servicing medical devices, particularly in neonatal equipment and patient monitoring devices.

About the Opportunity

This is a fantastic opportunity for a highly skilled professional to take on a leadership role in our service team. As a Medical Devices Service Manager, you will be responsible for ensuring that our customers receive top-notch service and support for their medical devices.

  • Provide technical support for neonatal equipment – Phototherapy, Baby Warmer, Transport Incubator, Infant Incubator, Ultrasound Machines – Portable & Clinical Units, ENT Unit & Equipment.
  • Install and maintain medical devices in hospitals and clinics.
Key Responsibilities:

The successful candidate will be expected to:

  • Manage a team of service technicians to ensure that all medical devices are installed and maintained to the highest standards.
  • Develop and implement training programs to ensure that service technicians have the necessary skills to install and maintain medical devices.
  • Collaborate with the sales team to identify opportunities for growth and development in the market.
  • Monitor and report on key performance indicators (KPIs) such as customer satisfaction, first-time fix rates, and mean time to repair (MTTR).
Requirements:

To be considered for this role, you must have:

  • Bachelor's degree in Biomedical Engineering or a related field.
  • 5+ years of experience in medical device service management.
  • Proven track record of improving customer satisfaction and reducing MTTR.
  • Excellent leadership and communication skills.
  • Language: English (Arabic is an added advantage).

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