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Medical Devices Service Manager
2 weeks ago
At AWS Healthcare, we are seeking a skilled Healthcare Technology Consultant to join our team. The ideal candidate will have expertise in neonatal equipment and patient monitoring devices.
About the RoleThis is a fantastic opportunity for a motivated individual to provide technical support and guidance to our customers on the use of our medical devices.
- Provide technical support for neonatal equipment – Phototherapy, Baby Warmer, Transport Incubator, Infant Incubator, Ultrasound Machines – Portable & Clinical Units, ENT Unit & Equipment.
- Conduct site visits to assess the needs of our customers and provide recommendations for improvement.
The successful candidate will be expected to:
- Provide technical support and guidance to our customers on the use of our medical devices.
- Identify opportunities for growth and development in the market and collaborate with the sales team to develop strategies to capitalize on these opportunities.
- Develop and implement training programs to ensure that customers have the necessary skills to use our medical devices effectively.
- Monitor and report on key performance indicators (KPIs) such as customer satisfaction and adoption rates.
To be considered for this role, you must have:
- Bachelor's degree in Biomedical Engineering or a related field.
- 3-5 years of experience in healthcare technology consulting.
- Proven track record of improving customer satisfaction and adoption rates.
- Excellent communication and interpersonal skills.
- Language: English (Arabic is an added advantage).