Customer Experience Leadership Position

1 week ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About You

We are looking for a highly skilled and experienced Airport Operations Manager to join our team. The ideal candidate will have a Bachelor's Degree or Equivalent and a minimum of 8 years of job-related experience, including experience in an Airport managerial position.

The successful candidate will possess excellent leadership and communication skills, with the ability to manage a large workforce, budgets, and project implementation. They will also have experience in customer services, terminal operations, and budget management.

Responsibilities
  • Manage all terminal operations at HIA, including check-in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, and Buggy operation.
  • Develop and implement strategies to improve terminal operations and increase revenue generation opportunities.
  • Lead the Terminal Management Team, ensuring they are aware of their responsibilities and perform competently.
  • Collaborate with other departments, including General Aviation, Baggage and Transport, Trolley Management, Lounge, Porters/PAM, Check-in, Boarding, Transfer Desk, Arrivals, to deliver continuous improvements in customer contact processes and service style.


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