Nationalization Systems Lead

2 months ago


Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time
About the Role

We are seeking a highly skilled Lead Systems Officer Nationalization to join our Global Sales team at Qatar Airways. As a key member of our team, you will play a critical role in implementing and monitoring the CRM (Salesforce) system performance.

Key Responsibilities
  • Develop and implement the CRM strategy to deliver best-in-class sales tools across the network.
  • Provide functional expertise throughout the program lifecycle, from discovery to post-go-live support.
  • Liaise with Commercial unit stakeholders to understand processes and policies, and identify areas for enhancement.
  • Provide training and support to network users on all system modules.
  • Manage business support for the system, from UAT testing to end-user support.
  • Continuously review system performance and develop new features and functionalities to meet market needs.
  • Analyze latest CRM and Salesforce features to provide recommendations for implementation use cases.
Requirements

To succeed in this role, you will need:

  • Strong knowledge of CRM systems and Salesforce functionality.
  • Excellent project management and implementation skills.
  • Ability to work closely with cross-functional teams.
  • Strong communication and training skills.
  • Ability to analyze complex data and develop recommendations.
What We Offer

As a Lead Systems Officer Nationalization at Qatar Airways, you will have the opportunity to work with a dynamic team and contribute to the success of our Global Sales operations. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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