Nationalization Systems Lead

2 months ago


Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time
About the Role

We are seeking a highly skilled Lead Systems Officer Nationalization to join our Global Sales team at Qatar Airways. As a key member of our team, you will play a critical role in implementing and monitoring the CRM (Salesforce) system performance.

Key Responsibilities
  • Develop and implement the CRM strategy, ensuring seamless integration with IT, Global Sales, and other system stakeholders.
  • Provide functional expertise throughout the program lifecycle, from discovery to post-go-live support.
  • Liaise with Commercial unit teams to understand processes and policies, identifying areas for enhancement and optimization.
  • Design and deliver training programs for Network users on all system modules.
  • Enhance user engagement through marketing initiatives and manage business support from UAT testing to end-user support.
  • Continuously review system performance, develop new features, and benchmark against industry standards.
  • Analyze latest CRM and Salesforce features, providing recommendations for implementation use cases.
Requirements

To succeed in this role, you will need:

  • Proven experience in CRM implementation and management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
What We Offer

As a Lead Systems Officer Nationalization at Qatar Airways, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our Global Sales team.



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