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Spa Guest Experience Specialist

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full time

Job Summary

We are looking for a talented Guest Service Officer to join our spa team at Hyatt. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

Key Responsibilities:

  1. Deliver outstanding guest experiences by greeting and welcoming guests upon arrival, registering them efficiently, and ensuring a smooth check-in process.
  2. Manage spa appointments effectively, considering guest preferences and therapist schedules.
  3. Maintain a clean and well-stocked reception area, adhering to high standards of professionalism.
  4. Offer expert advice on spa services, promotions, and facilities, exceeding guest expectations.
  5. Support the serving of food and beverages to guests in the Spa.
  6. Contribute to administrative tasks such as payment processing, phone handling, record maintenance, and correspondence.

Requirements:

  • Prior experience in hospitality or tourism management is beneficial.
  • A minimum of 2 years work experience in hotel operations is necessary.
  • Superior customer service, communication, and interpersonal skills are required.