Automotive Service Advisor

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Automotive Masters Full time

Job Summary:

Automotive Masters is seeking a highly skilled and personable Service Advisor to act as the liaison between our customers and service technicians. The ideal candidate will possess excellent customer service, interpersonal, and communication skills, as well as a strong understanding of automotive technology and the automotive industry.

Key Responsibilities:

  • Customer Interaction: Greet customers, understand their vehicle faults or issues, and conduct vehicle inspections to identify problems.
  • Repair Coordination: Consult with mechanics regarding necessary repairs and possible alternatives to expensive repairs, ensuring accurate and transparent communication with customers.
  • Product Knowledge: Utilize knowledge of Automotive Masters' products and services to sell or provide in-depth information about available parts and service options to customers.
  • Scheduling and Booking: Answer questions about service outcomes, schedule and book appointments, vehicle drop-off, and vehicle pick-up, ensuring seamless customer experience.
  • Warranty and Cost Management: Provide customers with information and advice on warranty protections, potential cost savings, and ensure all details on services rendered and costs are related to customers and processed accordingly.
  • Workflow Management: Manage and oversee the service centre's workflow and schedule, ensuring efficient and effective operations.
  • Customer Communication: Call customers to advise them about service changes or car pick-up times, maintaining positive customer relationships to ensure repeat business.

Requirements:

  • Education: An associate degree in mechanics or a related field may be advantageous.
  • Experience: Experience in the automotive field may be advantageous.
  • Skills: Strong understanding of automotive technology and the automotive industry, proficiency with industry-specific software, excellent customer service, interpersonal, and communication skills, strong organizational, decision making, and problem-solving skills.

Job Type: Full-time

Pay: QAR 6,000.00 - QAR 8,000.00 per month



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