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Automotive Service Consultant
2 months ago
Job Summary:
As a Service Advisor at Al Abdulghani Motors, you will serve as the primary point of contact between our customers and the service department, providing expert guidance on automotive services and repairs. Your primary objective will be to ensure customer satisfaction through effective communication, timely service, and exceptional customer service skills.
Key Responsibilities:
- Customer Interaction: Greet customers, understand their service/repair requirements, and provide personalized advice on necessary/suggested services and costs.
- Service Coordination: Schedule service appointments, coordinate with the service team, and keep customers informed about service progress and any changes.
- Customer Follow-up: Ensure customer satisfaction through follow-up after services, addressing any concerns or issues that may arise.
Requirements:
- Experience: Proven experience as a Service Advisor or similar role in the automotive industry.
- Knowledge: Strong understanding of automotive services and repairs, as well as industry trends and best practices.
- Skills: Excellent communication and customer service skills, with the ability to work in a dynamic and fast-paced environment.
