Service Desk Director

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

**Job Description:**

We are seeking a seasoned Service Desk Director to lead our service desk team at Diyar United Company. In this role, you will be responsible for providing exceptional customer service, resolving technical issues, and improving service delivery processes.

**Responsibilities:**

  • Lead the service desk team to provide timely and effective resolution of technical issues.
  • Develop and implement service level agreements to ensure customer satisfaction.
  • Collaborate with stakeholders to identify areas for process improvement.

**Qualifications:**

  • 8-10 years of experience in IT service management.
  • Bachelor of Computer Science, Information Technology, or related stream.
  • ITIL Expert or ITIL MP certification is required.
  • PMP certification is mandatory.

**Requirements:**

  • Excellent communication and interpersonal skills.
  • Strong technical knowledge of IT service management.

**Benefits:**

  • Qatar based / Transferable visa.
  • Competitive salary package.

**Note:** Interested candidates can apply through company's website.


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