Movement Operations Officer Field Support Specialist

Job Summary:

The Movement Operations Officer Field Support will be responsible for overseeing the efficient and effective management of airport services for arriving and departing individuals, including documentation, luggage escorts, and special services. The successful candidate will ensure staff at airports deliver the highest quality service possible and interact in the appropriate way with airport and government officials.

Key Responsibilities:

• Oversee the management of airport services, including documentation, luggage escorts, and special services.
• Ensure staff at airports deliver the highest quality service possible and interact in the appropriate way with airport and government officials.
• Monitor the work schedule to ensure adequate coverage for daily flights and validate all hours worked for HR.
• Process relevant financial paperwork for airport services in coordination with the IOM finance department.
• Supervise staff as they assist individuals at transit centers or third-party facilities.
• Monitor the weekly shift schedule to ensure coverage is adequate to maintain a professional, safe, and clean environment.
• Continually seek ways to improve services, including food, water, non-food items, shelter, sanitation, briefings, signage, and youth services.
• Manage assets and inventories to ensure stocks are continually acceptable.
• Supervise quality control of vendors and manage the fleet of transit center vehicles and related driving schedules, staff, and paperwork.
• Handle all paperwork related to facilities, including payment and procurement requests.
• Ensure selection mission support, exit permit support, and interpretation services are coordinated for individuals at the airport, in transit centers, camps, consolidation points, and third-party facilities or during transport by air, ground, or water.
• Handle financial paperwork related to selection mission, exit permit, or interpretation services as needed.
• Supervise the coordination of transportation from consolidation points, transit centers, and third-party facilities, including liaising with service providers and supervising staff as all related activities are undertaken.
• Regularly review service providers to ensure they meet IOM standards.
• Ensure persons with special needs are provided with appropriate services and continually seek ways to expand and improve services to meet their needs.
• Liaise with Units in IOM Qatar and with external partners, such as airport and government authorities, relevant embassies, and the United Nations High Commissioner for Refugees (UNHCR), in a positive and productive manner.
• As needed, represent IOM at partner meetings and conferences.
• Supervise quality assurance procedures of Field Support services to ensure quality assurance checks are being regularly undertaken by staff members overseeing day-to-day activities.
• Report any anomalies or issues with Field Support relevant data to the Movement Operations Manager.
• Supervise the handling of at-risk and sensitive cases in accordance with IOM's policies, procedures, and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs), while ensuring that IOM is adequately training staff members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation and abuse (PSEA) through awareness and training sessions for staff and service providers.
• Ensure incident reports are prepared, submitted, and responded to in an efficient manner and communicate promptly to management and staff about all incidents that occur while suggesting methods of improving service and reducing incidents related to arriving and departing flights, transit, and facilities to the Movement Operations Manager when needed.
• Prepare statistics and report regularly to the Movement Operations Manager on relevant activities, problems, and solutions related to Field Support while working to streamline how reports are prepared and presented to improve services.
• Demonstrate a comprehensive understanding of relevant Movement Operations SOPs as well as the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
• Develop and revise Standard Operation Procedures (SOPs) as needed.
• Ensure staff members conduct themselves according to the code of conduct and with a high level of integrity at all times.
• Alert the Movement Operations Manager or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.

Required Qualifications and Experience:

Education:

• Masters degree in Business Administration, International Relations, Civil Aviation, or Tourism from an academic institution with two years of relevant professional experience; or
• University degree in the above fields with four years of relevant professional experience.

Experience:

• Prior Movement Operations experience, especially in IOM, is highly preferred.
• Knowledge of USRAP Resettlement and Movement Management and IOM's Movement Operations program implementation and administrative, financial, and business rules and practices is desirable.
• Experience supervising a team and/or providing guidance to a team regarding movement operational procedures.

Skills:

• Prior Movement Operations experience, especially in IOM, is highly preferred.
• Knowledge of USRAP Resettlement and Movement Management and IOM's Movement Operations program implementation and administrative, financial, and business rules and practices is desirable.
• Experience supervising a team and/or providing guidance to a team regarding movement operational procedures.

Languages:

IOM's official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes:

1. Accredited Universities are the ones listed in the UNESCO World Higher Education Database.

Required Competencies:

Values: all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.

Managerial Competencies behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization's goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM's competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations.

Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station's country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland, on the respective closing date. No late applications will be accepted.

How to apply:

Interested candidates are invited to submit their applications via PRISM IOM eRecruitment system by 30 September 2024 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM eRecruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information, please refer to: confidential

Posting period:

From to

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training, or other fee). IOM does not request any information related to bank accounts.

Requisition: VNMovement Operations Officer (Field Support) (P2) Doha Qatar ()
Released
Posting: Posting NC() Released