Rider Operations Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Talabat Full time
Rider Operations Manager

We are seeking a highly skilled Rider Operations Manager to join our team at Talabat. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our rider fleet, including monitoring and improving rider performance and compliance, leading rider recruitment, and managing rider rosters.

Key Responsibilities:
  • Monitor and Improve Rider Performance: Analyze rider performance data to identify areas for improvement and develop strategies to enhance rider productivity and efficiency.
  • Lead Rider Recruitment: Develop and implement effective recruitment strategies to attract and hire top talent for our rider fleet.
  • Manage Rider Rosters: Create and manage rider schedules to ensure optimal coverage and minimize downtime.
  • Inventory Management: Oversee the inventory of rider equipment and ensure that all riders have the necessary tools to perform their duties.
  • Groom Rider Quality: Develop and implement programs to improve rider behavior, appearance, and professionalism.
  • Performance Improvement Plans: Create and implement performance improvement plans to help low-performing riders improve their performance.
  • Rider Complaints: Investigate and resolve rider complaints from customers in a timely and professional manner.
  • Audits and Compliance: Conduct regular audits to ensure that riders are complying with company policies and procedures.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Talabat.



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