Customer Support Expert
5 days ago
We are seeking a highly skilled and experienced Service Desk Technician to join our team at K20s - Kinetic Technologies Private Limited. The successful candidate will be responsible for providing first-level IT support across all subsidiaries, ensuring continuous and user-friendly communication with end-users.
About the Job:- This position requires a deep understanding of ITIL processes, especially incident, problem, and request management.
- Route complex issues to appropriate 2nd level support teams (e.g., Network, Systems, Telecom).
- Prioritize and respond swiftly to high-priority or major incidents.
- Provide first-level support for system errors, application failures, and connectivity issues.
- Collaborate with the broader IT team to minimize business disruption and service downtime.
- Bachelor's degree in IT, Computer Engineering, or a related field.
- 8 to 10 years of experience in a Service Desk or IT Support role.
- Valid Qatar Driving License (required)
- Proficiency in service desk tools like ServiceNow, BMC Remedy, OpenText, etc.
- Strong troubleshooting skills for software, hardware, and network-related issues.
- Hands-on experience with Microsoft Windows, Office 365, and enterprise software solutions.
-
Apple Device Support Expert
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob SummaryGait Apple Premium Reseller is seeking a highly skilled Apple Device Support Expert to join our team. As an Apple Premium Reseller, we offer a wide range of Apple products and accessories. Our goal is to provide timely and effective solutions to our customers' technical issues.Main Responsibilities:Provide technical support and assistance to our...
-
Technical Support Expert
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Belcan LLC Full timeWhat We Do:Belcan LLC provides innovative, secure, and outcome-based solutions to our clients.Job Overview:As a Global Field Service Engineer, you will provide training and technical support to users and be an expert in all facets of the SOCOM Enterprise Analytical platform.Responsibilities:Troubleshoot hardware and server issues, improve workflows, and...
-
Customer Solutions Expert
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Endress+Hauser Flowtec AG Full timeAbout the RoleAs a Customer Solutions Expert, you will be instrumental in shaping the future of Endress+Hauser by delivering innovative solutions that exceed customer expectations. Your expertise will enable us to expand our market share and drive business growth.Your primary responsibilities will include:Building and maintaining strong relationships with...
-
Airport Customer Support Specialist
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeWe are seeking skilled professionals to fill the position of Qatar Airways Passenger Experience Ambassador. In this challenging and rewarding role, you will be responsible for creating unforgettable experiences for our passengers at Hamad International Airport. If you have a passion for delivering exceptional customer service, working in a dynamic...
-
Customer Support Specialist
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob DescriptionAs a Customer Services Agent at Qatar Airways, you will be part of a team that delivers exceptional customer experiences across various communication channels.Your primary responsibility will be to provide polite, reliable, knowledgeable and adaptable support to our customers, ensuring their satisfaction is optimized in every interaction.Main...
-
Customer Support Director
1 day ago
Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full timeCustomer Support DirectorWe are seeking a highly experienced Customer Support Director to lead our IT Service Desk team and drive customer satisfaction initiatives.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty.Oversee the day-to-day operations of the IT Service Desk, ensuring that the team meets their...
-
Customer Support Lead
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionThe Customer Support Lead is responsible for monitoring and improving the customer experience of the subscription service across all service and support channels.The Lead will be accountable for setting and delivering the KPIs (including but not limited to customer churn, CS, and FTR) relating to support and CX, specifically ensuring that...
-
FB Support Expert FB Hostess
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Marriott Hotels & Resorts Full timeDescription POSITION SUMMARYOur jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...
-
Global Intelligence Systems Support Expert
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar Goldbelt, Inc. Full timeJob DescriptionWe are seeking a highly skilled Global Intelligence Systems Support Expert to join our team at Goldbelt, Inc.About the JobThis position will support the Global System Support Engineers (GSSE) under the United States Special Operations Command (USSOCOM), Program Executive Office for Special Operations Forces Digital Applications (PEO SDA).Key...
-
Data Center Support Expert
3 days ago
Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full timeJob Title: Data Center Support ExpertK20s - Kinetic Technologies Private Limited is seeking a skilled Data Center Support Expert to join its team. In this role, you will be responsible for maintaining and supporting the organization's data center infrastructure.Key Responsibilities:Maintain and operate servers, data centres, and computer rooms.Conduct...
-
Customer Service Expert
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar City Centre Rotana Doha Full time**Unlock Your Potential with City Centre Rotana Doha**We are seeking a skilled Customer Service Expert to join our restaurant team, bringing their expertise and enthusiasm to deliver exceptional guest experiences.About the Role:As a key member of our team, you will be responsible for:Providing expert-level service to guests, anticipating and meeting their...
-
Commercial Engineering Support Expert
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Sulzer Ltd Full timeWe are looking for a highly skilled Commercial Engineering Support Expert to join our team in Qatar. In this role, you will be responsible for supporting the commercial activities of our business unit in Qatar.About the RoleSupport the preparation of tenders and proposals in line with the company's commercial guidelines and strategies.Liaise with internal...
-
Customer Satisfaction Expert
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Saleh Al Hamad Al Mana Co Full timeRole and ResponsibilitiesWe are seeking a Business Development Manager to join our team. In this role, you will be responsible for developing a growth strategy focused on financial gain and customer satisfaction.You will conduct research to identify new markets and customer needs, and develop strategies to meet those needs. Your responsibilities will include...
-
Duty Officer Customer Support
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob DescriptionThe Duty Officer Customer Support will be responsible for liaising with Business Customers, communicating updates and information to relevant stakeholders, and supporting in ensuring customer specifications are achieved through proper management.Key Responsibilities:Conduct quality checks to maintain QACC quality and hygiene standards.Map...
-
Mechanical Engineering Support Expert
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy Qatarization Full timeTechnical RoleThe Mechanical Engineering Support Expert will be responsible for providing technical assistance to QatarEnergy projects, ensuring adherence to company standards and best practices.Main AccountabilitiesSupport the development of Concept / FEED / Detail design work for asset development projects.Contribute to the execution of construction,...
-
Pharmacy Support Specialist
5 days ago
Doha, Baladīyat ad Dawḩah, Qatar International SOS Government Medical Services Full timeAbout International SOS Government Medical ServicesInternational SOS Government Medical Services is a leading provider of medical and security risk management solutions to government agencies and contractors. Our team of experts delivers customized healthcare support to clients operating in challenging environments around the world.We take pride in our...
-
Customer Care Expert
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar International Academy for Intercultural Development Full timeAs a key member of our customer-facing team, you will play a vital role in shaping the customer experience at International Academy for Intercultural Development.Responsibilities:Develop and implement effective customer service strategies to improve satisfaction levelsBuild strong relationships with clients through regular communication and follow-upStay...
-
Customer Service Expert
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Apparel Group Full timeAre you a motivated and results-driven individual looking for a challenging role in sales? We have an exciting opportunity for a Retail Store Associate to join our team at Apparel Group!About the Role:As a Retail Store Associate, you will be responsible for providing exceptional customer service and supporting the sales team in achieving their goals.You will...
-
Microsoft CRM Consultant Expert
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Madre Me Full timeWe are seeking a highly skilled Microsoft CRM Consultant Expert to join our team at Madre Me.About the JobIn this role, you will be responsible for designing and implementing Business Units and Security Roles, configuring Users and Teams, and creating and configuring custom entities. You will also design, create, and configure relationships between entities,...
-
Customer Service Expert
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeDepartment: Customer ServicesJob PurposeTo lead and oversee all aspects of the customer service operation. You will be responsible for developing strategies to enhance customer satisfaction, managing customer service teams, and ensuring service delivery aligns with the PWA's (Public Works Authority) overall objectives.Key ResponsibilitiesDevelop and...