Duty Officer Customer Support

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Job Description

The Duty Officer Customer Support will be responsible for liaising with Business Customers, communicating updates and information to relevant stakeholders, and supporting in ensuring customer specifications are achieved through proper management.

Key Responsibilities:

  • Conduct quality checks to maintain QACC quality and hygiene standards.
  • Map customer specifications in the system accurately.
  • Collaborate with Finance on costing/pricing and catering agreements.
  • Present menus to internal departments to communicate customer requirements.
  • Facilitate communication between customer and internal departments regarding feedback/complaints.
  • Provide training to new Customers on system ordering (Qafe Express).
  • Support new Business Customer start-ups and menu specifications.

Requirements:

A high school qualification or vocational qualification with a minimum of 4 years of job-related experience, or a Bachelor's Degree with a minimum of 3 years of job-related experience.

Desirable Skills:

  • Proven track record of delivering excellent customer service.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.


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