Duty Officer Customer Support
2 weeks ago
Job Description
The Duty Officer Customer Support will be responsible for liaising with Business Customers, communicating updates and information to relevant stakeholders, and supporting in ensuring customer specifications are achieved through proper management.
Key Responsibilities:
- Conduct quality checks to maintain QACC quality and hygiene standards.
- Map customer specifications in the system accurately.
- Collaborate with Finance on costing/pricing and catering agreements.
- Present menus to internal departments to communicate customer requirements.
- Facilitate communication between customer and internal departments regarding feedback/complaints.
- Provide training to new Customers on system ordering (Qafe Express).
- Support new Business Customer start-ups and menu specifications.
Requirements:
A high school qualification or vocational qualification with a minimum of 4 years of job-related experience, or a Bachelor's Degree with a minimum of 3 years of job-related experience.
Desirable Skills:
- Proven track record of delivering excellent customer service.
- Ability to work effectively in a team environment.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
-
Customer Care Duty Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob Description - Customer Care Duty Officer (215680)Job PostingMar 27, 2025, 5:38:05 PMPrimary LocationDohaUnposting DateApr 3, 2025, 8:59:00 PMDescriptionAs a Customer Care Duty Officer you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to...
-
Duty Manager Customer Experience
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeWe are seeking an experienced Duty Manager to join our team, focusing on delivering exceptional customer experiences. The successful candidate will be responsible for managing, facilitating, and coordinating all customer-related enquiries within designated airlines, ensuring customer needs are met at all times.Key responsibilities include planning and...
-
Duty Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full timeJob descriptionAs a Bond Duty Officer, you will be responsible to oversee the day to day activities within the Department. Assess various operational requirements and effectively allocate resources within the department. You will be in charge of monitoring the product inventory and movements and implement effective stock control measures if needed. You will...
-
Office Support Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeRole DescriptionThis is a full-time on-site role for an Administrative Assistant. The incumbent will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and customer service. They will greet clients and visitors, answer and direct phone calls, schedule appointments, maintain records, and perform general office duties.Key...
-
Customer Care Duty Manager
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full timeAs Customer Care Duty Manager within Qatar Aircraft Catering Company, you will be responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. You will contribute towards and...
-
Customer Engagement Specialist
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full timeCustomer Engagement SpecialistWe are seeking an experienced Customer Engagement Specialist to join our Customer Engagement & Loyalty department. The successful candidate will be responsible for managing relationships with key stakeholders, including senior leadership, and developing strategies to grow and maintain a portfolio of non-airline partners.Key...
-
Duty Manager
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full timeDuty ManagerHotel Brand: InterContinentalLocation: Qatar, DohaHotel: Doha - The City (DOHWB), West Bay, 22178Job number: 133835Share:As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel...
-
Executive Support Officer
5 hours ago
Doha, Baladīyat ad Dawḩah, Qatar Otis Worldwide Corporation Full timeJob OverviewOtis Worldwide Corporation is seeking a highly skilled and experienced Executive Support Officer to join our team. As an Executive Support Officer, you will provide administrative assistance to senior management and be responsible for directing incoming phone calls and emails.Core ResponsibilitiesProvides full secretarial and administrative...
-
Customer Engagement and Support Professional
4 days ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeAbout the Role:We are looking for a highly motivated and results-driven Sales Representative and Application Specialist to join our team in Qatar.Responsibilities:Develop and execute sales strategies to meet business objectivesDeliver product training and presentations to customersProvide exceptional customer support and serviceRequirements:Bachelor's degree...
-
IT Support Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full timeThe IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications. They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person....
-
Customer Service Improvement Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timeAbout the Role:At Hamad International Airport, we believe that success starts with exceptional people. We are keen on finding the right personnel who will be responsible for providing excellent customer service and terminal operation training, as well as conducting customer service and operational improvement campaigns, besides maintaining a customer-centric...
-
Customer Service Excellence Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full timeAbout the JobPrecisionHire Solutions is currently seeking a skilled Customer Service Excellence Officer to join our team. As a key member of our team, you will play a crucial role in ensuring that our customers receive exceptional service and support.Key Responsibilities• Manage the day-to-day operations of the HIA Customer Contact Centre (CC) and Lost...
-
Duty Controller Operations Support Center
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we launched our VISION 2027 Roadmap as part of The Next Generation programme. The...
-
Lead Finance Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full timeHamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.About the role :We are seeking an experienced Lead Finance Officer for our accounting...
-
Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full timeQNB3332 - Officer Customer Services (Qatarization)Join to apply for the QNB3332 - Officer Customer Services (Qatarization) role at QNB Group1 week ago Be among the first 25 applicantsAbout QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA)...
-
Customer Support Lead
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full timeJob DescriptionThe Customer Support Lead is responsible for monitoring and improving the customer experience of the subscription service across all service and support channels.The Lead will be accountable for setting and delivering the KPIs (including but not limited to customer churn, CS, and FTR) relating to support and CX, specifically ensuring that...
-
Customer Service Representative
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full timeJob OverviewWe are seeking a highly skilled and motivated Duty Officer Customer Support to join our team at Qatar Airways. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support.Main Responsibilities:Liaise with Business Customers to ensure their requirements are met.Communicate updates and...
-
Marketing Officer
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full timeAs a Marketing Officer, you will assist the Marketing Manager in deploying the overall marketing strategy and policy across QDF touchpoints. You'll support the development and success of the marketing campaigns and will be involved in coordinating with various internal and external stakeholders to ensure successful activations.Key Accountabilities include,...
-
Customer Support Expert
2 days ago
Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full timeWe are seeking a highly skilled and experienced Service Desk Technician to join our team at K20s - Kinetic Technologies Private Limited. The successful candidate will be responsible for providing first-level IT support across all subsidiaries, ensuring continuous and user-friendly communication with end-users.About the Job:This position requires a deep...
-
Executive Support Officer
1 week ago
Doha, Baladīyat ad Dawḩah, Qatar United Development Company (UDC) Full timeJob Description:The Executive Support Officer will be responsible for providing administrative support to the Business Development Manager. This includes handling all office-related issues, requirements, and administration work. The successful candidate will also be expected to handle incoming and outgoing correspondence, ensure timely follow-up on tasks,...