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Senior Product Operations Manager

2 months ago

Al Khor, Al Khor, Qatar Deel Full time
Product Operations Excellence at Deel

We're seeking a seasoned Senior Product Operations Manager to join our team at Deel. As a key member of our product organization, you will play a critical role in driving the success of our product operations.

Key Responsibilities:
  • Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
  • Collect, quantify, and prioritize product-related challenges for consideration by our product and engineering teams in future development.
  • Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way.
  • Drive major company launches and global rollouts, ensuring successful product deployments.
  • Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements.
  • Identify root causes of issues and develop effective solutions to address them.
  • Design and implement complex operational systems and processes to optimize product operations.
Requirements:
  • Minimum of 5 years of experience in product operations, product management, or a closely related operational role working closely with product and engineering teams.
  • Solid experience working in the benefits domain in the US market.
  • Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases.
  • Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements.
  • Ability to empathize with user problems, understanding pain points and needs to effectively shape product decisions.
  • Strong multitasking skills with the ability to manage multiple priorities simultaneously.
  • Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to getting things done.
  • General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage).
  • Proficiency with BI tools (SQL, Looker, Snowflake, Datadog, Excel/Sheets) and excellent presentation skills.
  • Prior experience in a fast-paced, product-driven tech company.
Total Rewards:

We offer a comprehensive total rewards package that reflects our commitment to inclusivity and access for all. Some highlights include:

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status, and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available