Motor Department Coordinator
4 days ago
We require a highly organized and detail-oriented Senior Customer Service Officer to manage our Motor Department's client relationships in Qatar.
The ideal candidate will be responsible for:
- Responding to customer inquiries and addressing their concerns in a timely manner.
- Negotiating with insurance companies to obtain quotations for motor insurance policies.
- Following up with insurance companies and clients to ensure that requests are processed efficiently.
- Assisting in resolving customer complaints and issues related to contract documents and collection.
- Providing prompt and effective response to customer inquiries via phone and email.
- Verifying policy documents to ensure they meet the agreed terms and conditions.
- Collaborating with the processing team to enter policies on portals.
- Issuing motor insurance policies on portals as required.
- Preparing regular reports to track progress and performance.
- Maintaining effective internal communications with relevant departments.
- Ensuring compliance with KYC/AML requirements.
- Performing other tasks as required.
To succeed in this role, you should have:
- Outstanding communication and problem-solving skills.
- Minimum 2 years' experience in the Insurance Industry, preferably in motor insurance.
- Proficiency in Arabic and English languages.
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