Housekeeping Supervisor Manager
2 days ago
Our Commitment To Excellence
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. At Gem Forest Hotel Nairobi - MGallery Collection, we welcome you as you are, and you can find a job and brand that matches your personality.
As a Housekeeping Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. This role is ideal for someone who enjoys working in a fast-paced environment, leading by example and ensuring high standards of service are met at all times.
The ideal candidate will have a service-focused personality, with previous experience in a similar leadership role. Prior experience working with Opera or a related system is also an asset. Strong interpersonal and problem-solving abilities are essential, as is the ability to lead by example.
Your Benefits
- You will be part of a supportive team where you can grow, develop yourself, discover other professions and pursue career opportunities within the hotel or hospitality environments.
- You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.
- You will have the opportunity to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Key Responsibilities
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
- Ensure employees are informed daily about priorities to personalize service.
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