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As a key member of the Ericsson team, you will play a critical role in ensuring the smooth operation of our IP network. Your primary responsibility will be to troubleshoot and resolve complex network issues, working closely with our design team to identify and implement solutions.
Key Responsibilities:- Perform 2nd level troubleshooting on IP network issues, including routers, L3 switches, L2 switches, and L2 transmission nodes.
- Collaborate with third-party vendors to resolve MPLS-related issues.
- Conduct node acceptance and configuration management tasks.
- Work on problem management and 2nd line fixing for transmission-related outages and degraded issues.
- Utilize STC Trouble Tickets System (RTTS) to track and resolve issues.
- Support and guide NFM/FO-TX teams on fixing trouble tickets related to transmission.
- Provide assistance to other teams for E-to-E fixing (BO-Access, TNOC/SDH, GPON, Cisco).
- Follow up with the design team on transmission design issues (MW/LB/DCN, SDH/CWO, IPMPLS, and GPON).
Requirements:
- Experience with Ericsson ENM and STC Trouble Tickets System (RTTS).
- Strong understanding of IP network protocols and technologies.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.