Front Office Leadership Role
2 weeks ago
About Us
We are part of the IHGArmyHotels, a global hospitality company that operates luxury hotels worldwide. Our mission is to deliver memorable experiences to our guests by providing exceptional service and fostering a culture of warmth and sophistication.
The Assistant Front Office Manager Role
This is an exciting opportunity to join our dynamic front office team as an Assistant Front Office Manager. As a key member of our team, you will be responsible for overseeing daily operations, supervising front office associates, and ensuring excellent guest satisfaction.
Key Responsibilities
- Manage daily front office operations, including reception, guest services, concierge, and reservations.
- Evaluate guest interactions and implement improvements to ensure exceptional service delivery.
- Lead and motivate a team of front office associates, focusing on effective communication and performance excellence.
- Collaborate with other departments to ensure seamless guest experiences and high operational standards.
What We Need From You
- Prior experience in a front office or guest services role in a luxury hotel, preferably in a managerial capacity.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- A proactive attitude and strong problem-solving abilities.
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