Front Office Manager

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Join our extraordinary world

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a seasoned Front Office Manager with luxury and lifestyle brand hotel experiences to join our team in Doha.

Just a stone's throw from the many favourite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your Day to Day

As a Front Office Manager you will be a key member of our dynamic Rooms Division team. This is an exciting opportunity for a motivated and dedicated individual to support in overseeing the daily operations of the front office, Spa & Recreation, and Housekeeping departments and ensure the highest levels of guest satisfaction.

Key Responsibilities:

  1. Manage the daily operations of the Rooms Division departments, including reception, guest services, concierge, housekeeping, and Spa & recreation
  2. Ensure all guest interactions are handled with the highest level of professionalism, courtesy, and attention to detail
  3. Supervise and motivate a team of Front Office associates, ensuring effective communication and excellent team performance
  4. Responsible with the development, implementation, and enforcement of policies and procedures.
  5. Handle guest complaints and concerns with a proactive and solution-oriented approach
  6. Coordinate with other departments to ensure seamless guest experiences and high operational standards
  7. Oversee and maintain room availability, check-in/check-out procedures, and ensure accurate billing and payment processing
  8. Train and mentor team members, promoting a culture of continuous improvement and exceptional service
  9. Manage shift scheduling and ensure the front office is adequately staffed at all times
What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  1. Previous experience in a Front Office or Guest Services role in a luxury hotel, with at least 2 years in a managerial capacity
  2. Strong leadership and team management skills with the ability to motivate and develop staff
  3. Excellent communication and interpersonal skills, with a customer-focused approach
  4. A proactive attitude and strong problem-solving abilities
  5. Ability to work under pressure and adapt to changing priorities
  6. Strong organizational skills with attention to detail
  7. Knowledge of hotel property management systems (PMS) and reservation systems
  8. Fluent in English (both spoken and written); additional languages are a plus
  9. Bachelor's degree in Hospitality Management or a related field is preferred
What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
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